Question 1

Where can I find my download link?

Accepted Answer

Your download link is sent to the email address you used at checkout. Check your inbox, then look in Spam, Promotions, and Updates.

Question 2

I did not receive my order email. What should I do?

Accepted Answer

First, check Spam and Promotions. If it is still missing, contact support with your order number and the email used at checkout, and we will resend it.

Question 3

Can I download my files again?

Accepted Answer

Yes. The link in your order email allows multiple downloads. If it has expired, contact support with your order number for a fresh link.

Question 4

My download link expired. What should I do?

Accepted Answer

Contact support and include your order number. We will send you a new download link as quickly as possible.

Question 5

How do I unzip the files?

Accepted Answer

For Lightroom presets, you only need to unzip on desktop. On Mac, double-click the ZIP. On Windows, right-click and choose Extract All. On iPhone or Android, don't unzip — import the ZIP directly into Lightroom Mobile. For Video LUTs on mobile, you do need to extract the ZIP on your phone first, because mobile video editors read the loose .cube files, not the ZIP.

Question 6

What app do I need to use Lightroom presets?

Accepted Answer

You need the free Lightroom Mobile app on iPhone or Android, or Lightroom Desktop / Lightroom Classic on Mac or Windows.

Question 7

Do I need a paid Lightroom subscription?

Accepted Answer

No. The free version of Lightroom Mobile can import and use XMP presets locally — no subscription required. Cloud preset sync between devices does require a paid Adobe plan on at least one device; the free mobile app can view presets pushed to your Adobe ID by a paid device, but it can't originate cloud sync itself.

Question 8

Can I use presets on iPhone?

Accepted Answer

Yes. Import the XMP files into the free Lightroom Mobile app on iPhone.

Question 9

Can I use presets on Android?

Accepted Answer

Yes. Import the XMP files into the free Lightroom Mobile app on Android.

Question 10

Can I use presets on desktop?

Accepted Answer

Yes. Use the same XMP files in Lightroom Desktop or Lightroom Classic on Mac or Windows.

Question 11

Do I need to unzip the files on my phone?

Accepted Answer

No. Lightroom Mobile can import the ZIP directly — tap Presets → three-dot menu → Import Presets and select the ZIP. The app reads the XMP presets inside for you.

Question 12

Can I use presets with RAW photos?

Accepted Answer

Yes — RAW files give the most flexible and best-looking results.

Question 13

Can I use presets with JPEG photos?

Accepted Answer

Yes. Presets work on JPEGs, but the look may differ slightly from RAW because JPEGs are already processed.

Question 14

Can I use presets with iPhone HEIC photos?

Accepted Answer

Yes. Lightroom Mobile treats HEIC like a high-quality JPEG — presets apply cleanly. Colors can look slightly different from a true RAW because HEIC is already processed by iOS, so nudge exposure and white balance after applying. Note: Portrait or Depth data captured by the iPhone camera doesn't carry into Lightroom edits — if you need that, shoot in DNG (raw) from Lightroom's built-in camera instead.

Question 15

Can I use presets in Adobe Camera Raw or Bridge?

Accepted Answer

Yes. Copy the XMP files into Adobe's Camera Raw Settings folder (Mac: ~/Library/Application Support/Adobe/CameraRaw/Settings, Windows: C:\Users\<you>\AppData\Roaming\Adobe\CameraRaw\Settings), restart Photoshop / Bridge, and the presets appear in the Presets panel of Camera Raw.

Question 16

How do I install presets on Lightroom Mobile?

Accepted Answer

Update Lightroom Mobile to the latest version first (native ZIP/XMP import on iPhone landed in the June 2024 iOS release — older builds hide the option). Then download the ZIP to your phone, open Lightroom Mobile, tap Presets → three-dot menu → Import Presets, and select the ZIP file directly. No unzipping needed.

Question 17

How do I install presets on Lightroom Desktop?

Accepted Answer

Unzip the ZIP on your computer. Open the Edit panel, click Presets, click the three-dot menu, choose Import Presets, and select the XMP files.

Question 18

How do I install presets on Lightroom Classic?

Accepted Answer

Unzip the ZIP on your computer. Switch to the Develop module, then either click the + icon at the top of the Presets panel and choose Import Presets, or right-click inside the Presets panel and choose Import Presets. Select the XMP files and click Import.

Question 19

Why are my presets not showing?

Accepted Answer

On desktop, the most common cause is importing the ZIP without unzipping first. On mobile, the most common cause is an outdated Lightroom app — update it and try again.

Question 20

Why does Lightroom say the file type is not supported?

Accepted Answer

Your Lightroom version is likely too old to import XMP presets. Update Lightroom (or the mobile app) and try again.

Question 21

Why does the preset look different on my photo?

Accepted Answer

The lighting in your original photo affects the result. Adjust exposure, white balance, and contrast slightly after applying for the best look.

Question 22

Can I control how strong a preset looks?

Accepted Answer

Yes — use the built-in Amount slider. In Lightroom Mobile, tap a preset to preview it, then drag the Amount slider that appears above the checkmark (0–150%). In Lightroom Desktop and Classic, hover a preset in the Presets panel and the Amount slider appears in the preview strip. 100% is the default, below 100% softens the look, above 100% intensifies it.

Question 23

Why is my photo too dark after applying a preset?

Accepted Answer

First, drop the Amount slider below 100% to dial the preset back — that fixes most 'too dark' cases in one move. If it still needs work, open the Light panel and raise Exposure, then use Shadows to recover detail in the dark areas.

Question 24

How do I make the preset look softer?

Accepted Answer

Easiest way: drag the Amount slider down to around 60–80% when you apply the preset. For a more manual soft look, lower Contrast, lower Clarity, and slightly raise Shadows.

Question 25

How do I fix skin tones?

Accepted Answer

Open the Color Mix panel and adjust the Orange channel — reduce saturation if too orange, shift hue if too red.

Question 26

Can I adjust the preset after applying it?

Accepted Answer

Yes. Every setting remains editable after a preset is applied — change anything you want and re-save as a new preset.

Question 27

What are LUTs?

Accepted Answer

A LUT (Look Up Table) is a color grade you apply to video clips to give them a consistent cinematic look.

Question 28

What software can I use LUTs with?

Accepted Answer

Premiere Pro, Final Cut Pro, DaVinci Resolve, CapCut Desktop, VN Video Editor, Photoshop, and other editors that accept .cube files.

Question 29

How do I install LUTs in Premiere Pro?

Accepted Answer

Open the Lumetri Color panel, click Creative, open the Look dropdown, choose Browse, and select your .cube file.

Question 30

How do I install LUTs in Final Cut Pro?

Accepted Answer

Drag the Custom LUT effect onto your clip and choose Choose Custom LUT in the inspector to load your .cube file.

Question 31

How do I install LUTs in DaVinci Resolve?

Accepted Answer

Open Project Settings → Color Management → Lookup Tables → Open LUT Folder, copy your .cube files there, click Refresh in the LUT browser on the Color page, then right-click your node and choose 3D LUT.

Question 32

Can I use LUTs on mobile?

Accepted Answer

Yes. VN Video Editor supports custom .cube LUTs for free on iOS and Android (Filter → LUT → Import). LumaFusion supports custom LUTs on iPhone and iPad but is a paid app, not free. CapCut Mobile supports custom LUT imports only with a CapCut Pro subscription — free CapCut users should use VN instead. Extract the LUT ZIP on your phone first so the .cube files are loose, then import them inside the app.

Question 33

Can I use 123presets for client or commercial work?

Accepted Answer

Yes. Your purchase includes a lifetime personal + commercial license — use them on weddings, brand shoots, YouTube, TikTok, client galleries, or any paid work. What you can't do is resell, redistribute, or bundle the raw preset / LUT files as your own product.

Question 34

Can I install my presets on more than one device?

Accepted Answer

Yes. Your license covers all of your personal devices — iPhone, Android, iPad, laptop, desktop — as long as it's you using them. Just re-download the ZIP from your original order email on each new device.

Question 35

Do you offer refunds?

Accepted Answer

Because presets and LUTs are instantly-delivered digital files, we can't take them back once they've been downloaded. If a file is broken, missing, or won't install, contact support with your order number and we'll fix it or replace it right away.

Question 36

How long do I have access to my download link?

Accepted Answer

Forever. The link in your order email stays active for repeat downloads. If it ever stops working, email support with your order number and we'll send you a fresh link.

Question 37

How can I contact support?

Accepted Answer

Use the Contact Support page on this help center. Include your order number and a clear description of your issue.

Question 38

What information should I include when contacting support?

Accepted Answer

Your order number, the device you are using, the app and version you are using, and a screenshot if possible.

Question 39

Do I need to include my order number?

Accepted Answer

Yes — the order number is the fastest way for us to find your purchase and help you.

Question 40

How long does support take to respond?

Accepted Answer

We respond as quickly as possible, usually within one business day.

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