Question 1

Where can I find my download link?

Accepted Answer

Your download link is sent to the email address you used at checkout. Check your inbox, then look in Spam, Promotions, and Updates.

Question 2

I did not receive my order email. What should I do?

Accepted Answer

First, check Spam and Promotions. If it is still missing, contact support with your order number and the email used at checkout, and we will resend it.

Question 3

Can I download my files again?

Accepted Answer

Yes. The link in your order email allows multiple downloads. If it has expired, contact support with your order number for a fresh link.

Question 4

My download link expired. What should I do?

Accepted Answer

Contact support and include your order number. We will send you a new download link as quickly as possible.

Question 5

How do I unzip the files?

Accepted Answer

On iPhone open the Files app and tap the ZIP. On Android tap the ZIP and choose Extract. On Mac double-click the ZIP. On Windows right-click and choose Extract All.

Question 6

What app do I need to use Lightroom presets?

Accepted Answer

You need the free Lightroom Mobile app on iPhone or Android, or Lightroom Desktop / Lightroom Classic on Mac or Windows.

Question 7

Do I need a paid Lightroom subscription?

Accepted Answer

No. The free version of Lightroom Mobile is enough when you use the included DNG files.

Question 8

Can I use presets on iPhone?

Accepted Answer

Yes. Use the DNG files in the free Lightroom Mobile app.

Question 9

Can I use presets on Android?

Accepted Answer

Yes. Use the DNG files in the free Lightroom Mobile app on Android.

Question 10

Can I use presets on desktop?

Accepted Answer

Yes. Use the XMP files in Lightroom Desktop or Lightroom Classic on Mac or Windows.

Question 11

What is the difference between DNG and XMP files?

Accepted Answer

DNG files install presets in Lightroom Mobile. XMP files install presets in Lightroom Desktop and Lightroom Classic.

Question 12

Can I use presets with RAW photos?

Accepted Answer

Yes — RAW files give the most flexible and best-looking results.

Question 13

Can I use presets with JPEG photos?

Accepted Answer

Yes. Presets work on JPEGs, but the look may differ slightly from RAW because JPEGs are already processed.

Question 14

How do I install presets on Lightroom Mobile?

Accepted Answer

Import the DNG files, open each one, tap the three-dot menu, and choose Create Preset to save it.

Question 15

How do I install presets on Lightroom Desktop?

Accepted Answer

Open the Edit panel, click Presets, click the three-dot menu, choose Import Presets, and select the XMP files.

Question 16

How do I install presets on Lightroom Classic?

Accepted Answer

Switch to the Develop module, right-click in the Presets panel, choose Import Presets, and select the XMP files.

Question 17

Why are my presets not showing?

Accepted Answer

Most often, the ZIP was not unzipped, the wrong file format was used, or on mobile the Create Preset step was skipped after importing the DNG.

Question 18

Why does Lightroom say the file type is not supported?

Accepted Answer

You are likely using XMP files in Lightroom Mobile (use DNG instead) or your Lightroom version is too old. Update Lightroom and try again.

Question 19

Why does the preset look different on my photo?

Accepted Answer

The lighting in your original photo affects the result. Adjust exposure, white balance, and contrast slightly after applying for the best look.

Question 20

Why is my photo too dark after applying a preset?

Accepted Answer

Slide Exposure up in the Light panel and use Shadows to recover detail in the dark areas.

Question 21

How do I make the preset look softer?

Accepted Answer

Lower contrast, lower clarity, and slightly raise shadows to create a soft, faded look.

Question 22

How do I fix skin tones?

Accepted Answer

Open the Color Mix panel and adjust the Orange channel — reduce saturation if too orange, shift hue if too red.

Question 23

Can I adjust the preset after applying it?

Accepted Answer

Yes. Every setting remains editable after a preset is applied — change anything you want and re-save as a new preset.

Question 24

What are LUTs?

Accepted Answer

A LUT (Look Up Table) is a color grade you apply to video clips to give them a consistent cinematic look.

Question 25

What software can I use LUTs with?

Accepted Answer

Premiere Pro, Final Cut Pro, DaVinci Resolve, CapCut Desktop, VN Video Editor, Photoshop, and other editors that accept .cube files.

Question 26

How do I install LUTs in Premiere Pro?

Accepted Answer

Open the Lumetri Color panel, click Creative, open the Look dropdown, choose Browse, and select your .cube file.

Question 27

How do I install LUTs in Final Cut Pro?

Accepted Answer

Drag the Custom LUT effect onto your clip and choose Choose Custom LUT in the inspector to load your .cube file.

Question 28

How do I install LUTs in DaVinci Resolve?

Accepted Answer

Open Project Settings → Color Management → Open LUT Folder, copy your .cube files there, then right-click your node in the Color page and choose 3D LUT.

Question 29

Can I use LUTs on mobile?

Accepted Answer

Yes — VN Video Editor and LumaFusion support .cube LUT imports on mobile. CapCut Mobile does not yet support custom LUTs.

Question 30

How can I contact support?

Accepted Answer

Use the Contact Support page on this help center. Include your order number and a clear description of your issue.

Question 31

What information should I include when contacting support?

Accepted Answer

Your order number, the device you are using, the app and version you are using, and a screenshot if possible.

Question 32

Do I need to include my order number?

Accepted Answer

Yes — the order number is the fastest way for us to find your purchase and help you.

Question 33

How long does support take to respond?

Accepted Answer

We respond as quickly as possible, usually within one business day.

Frequently asked questions

Downloads

Lightroom Presets

Installation

Editing Results

Video LUTs

Support

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