Troubleshooting

I changed my phone and need to reinstall presets

Re-download from your original order email — your purchase is yours forever.

4 steps~3 min read

Step-by-step

  1. 1

    Open your original 123presets order email on your new phone.

  2. 2

    Tap the download link to download the ZIP again.

  3. 3

    Open Lightroom Mobile, tap Presets → three-dot menu → Import Presets.

  4. 4

    Select the ZIP directly — Lightroom installs every preset inside.

Helpful tip

If your download link expired, contact support with your order number to get a fresh link.

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