Troubleshooting
I changed my phone and need to reinstall presets
Re-download from your original order email — your purchase is yours forever.
4 steps~3 min read
Step-by-step
- 1
Open your original 123presets order email on your new phone.
- 2
Tap the download link to download the ZIP again.
- 3
Open Lightroom Mobile, tap Presets → three-dot menu → Import Presets.
- 4
Select the ZIP directly — Lightroom installs every preset inside.
Helpful tip
If your download link expired, contact support with your order number to get a fresh link.
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