Tutorials
How to contact support
What to include in your email so we can help you fast.
7 steps~6 min read
Step-by-step
- 1
Open the Contact page on this help center.
- 2
Click Open mail app to start a pre-filled email, or click Copy to copy hello@123presets.store and paste it into your email app.
- 3
In your message, include your order number.
- 4
Add the device and app you're using (for example, iPhone 15 / Lightroom Mobile).
- 5
Describe what you were trying to do and what happened instead.
- 6
Attach a screenshot if it helps explain the issue.
- 7
Send the email — we usually reply within one business day.
Helpful tip
Order number, device, and the app you are using are the three most important details to include.
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