How to contact support

What to include in your email so we can help you fast.

1. 1

   Open the Contact page on this help center.

2. 2

   Click Open mail app to start a pre-filled email, or click Copy to copy hello@123presets.store and paste it into your email app.

3. 3

   In your message, include your order number.

4. 4

   Add the device and app you're using (for example, iPhone 15 / Lightroom Mobile).

5. 5

   Describe what you were trying to do and what happened instead.

6. 6

   Attach a screenshot if it helps explain the issue.

7. 7

   Send the email — we usually reply within one business day.