Troubleshooting

Lightroom says file type is not supported

This means you tried to import the wrong file for your version of Lightroom.

4 steps~2 min read

Guide

Step-by-step

  1. 1

    If you see this on Lightroom Mobile, you tried to import an XMP — use the DNG files instead.

  2. 2

    If you see this on Lightroom Desktop or Classic, your version may be too old for XMP — update Lightroom.

  3. 3

    Confirm the files are unzipped, not still inside a ZIP.

  4. 4

    Try importing one file at a time to identify the problem file.

Keep going

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