Troubleshooting
Lightroom says file type is not supported
This means you tried to import the wrong file for your version of Lightroom.
4 steps~2 min read
Guide
Step-by-step
- 1
If you see this on Lightroom Mobile, you tried to import an XMP — use the DNG files instead.
- 2
If you see this on Lightroom Desktop or Classic, your version may be too old for XMP — update Lightroom.
- 3
Confirm the files are unzipped, not still inside a ZIP.
- 4
Try importing one file at a time to identify the problem file.
Keep going
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